Government Takes Note of Activist Sanjay Sharma’s Plea to Reform Grievance Redressal Systems

 

 

Lucknow/New Delhi, July 8, 2025 — The Government of India has formally acknowledged and responded to a comprehensive petition filed by leading legal rights activist Sanjay Sharma, who has called for sweeping reforms to prevent the misuse of online and offline grievance redressal mechanisms, including social media platforms such as X (formerly Twitter).

 

 

Government Response: Suggestions to be Considered in CPGRAMS Update

According to official records from the Prime Minister’s Office (PMOPG/E/2025/0077202), Sharma’s suggestions have been “noted” and will be considered as part of the ongoing process to update the Centralized Public Grievance Redress and Monitoring System (CPGRAMS). The case, received on June 1, 2025, was closed on June 20, 2025, with the following remarks:

“Suggestion has been noted. The updation of CPGRAMS is also in the process and these suggestions will be considered.”

The response was issued by Parthasarthy Bhaskar, Director at the Department of Administrative Reforms and Public Grievances (PG Division), underscoring the government’s willingness to incorporate public feedback into systemic reforms.

 

 

Sanjay Sharma’s Campaign for Accountability

Sanjay Sharma, a prominent figure in legal rights advocacy, had submitted a detailed memorandum highlighting the rampant misuse of grievance platforms—ranging from fake and duplicate complaints to anonymous submissions and the exploitation of social media for baseless allegations. Sharma’s proposals included:

• Mandatory declarations and evidence from complainants,
• Limits on the number of complaints per individual or organization,
• Uniform rules for Citizen, MPs, MLAs and public officials,
• Strict regulation of social media-based complaints,
• Integration of grievance portals to prevent duplication,
• Preliminary screening to weed out frivolous cases,
• Accountability and penalties for false complaints,
• Defined timelines for complaint resolution.

Sharma argued that these measures would ensure that administrative resources are used efficiently and that genuine grievances are resolved swiftly, in line with the Supreme Court’s directives and the spirit of Indian law.

 

Significance and Next Steps

The government’s response marks an important step in the ongoing dialogue between civil society and policymakers on improving public grievance mechanisms. By confirming that Sharma’s recommendations will be considered during the CPGRAMS update, the government has signaled its openness to citizen-driven reforms.

Sharma welcomed the government’s acknowledgment, expressing hope that concrete policy changes will follow to safeguard the integrity of grievance redressal systems and protect the rights of genuine complainants.

 

For further information:

• Sanjay Sharma: 9454461111, 7991479999, 9565-24x7x365
• Email: sanjaysharmalko[AT]icloud[DOT]com, sukaylegal[AT]gmail[DOT]com
• Department Contact: Parthasarthy Bhaskar, Director, Department of Administrative Reforms and Public Grievances, 01123743030, partha.bhaskar@gov.in

 

This highlights how citizen activism can prompt government action, and signals a possible overhaul in how grievances are handled across India’s administrative landscape.